Health Information Managers Quality Service Delivery in Ahmadu Bello University Teaching Hospitals Zaria, Kaduna, Nigeria

Abstract

This study therefore, examined the Quality Service Delivery of Health Information Managers by Patients Attendance in Ahmadu Bello University Teaching Hospitals Zaria, Kaduna, Nigeria. The study employed survey research design. The population comprised 43,155 Patients Attendance in Ahmadu Bello University Teaching Hospitals Zaria, Kaduna, Nigeria. Proportionate stratified sampling was used for selecting the patients for the study. This technique was based on the proportion of sample representation in the population of the study. This technique was used to divide the patients sample by inpatients and Out patients to enable the researcher administer the questionnaires without biased to the patients in the study area. The sample size was 169in and out  Patients Attendance. Data were collected with structured and validated questionnaires. Findings showed that showed that the extent of quality service delivery in Ahmadu Bello University teaching hospital, was high (x̅=3.30), on a scale of 4. Further details from the analysis depict that all the indicators of quality service delivery show high values:  assurance (x̅=3.32), empathy (x̅=3.31), tangibles (x̅=3.30), responsiveness (x̅=3.29) and reliability (x̅=3.26). The study concluded that for health information managers to deliver quality service in their job the barriers militating against quality service delivery in ABU teaching hospitals Zaria must be addressed to improve quality service delivery. The study recommended that quality service delivery in ABU teaching hospital Zaria was high. Management of the teaching hospitals should make continual efforts to sustain key indicators of quality service delivery such as security of patients’ files, protection of request forms, easy retrieval of patients’ records and availability of physical infrastructures.