E-HEALTH ADOPTION AND UTILIZATION AMONG HEALTH CENTRES AND INSTITUTIONS WITHIN THE GREATER ACCRA REGION OF GHANA

Abstract

This study investigates the adoption and utilization of eHealth systems among healthcare managers and professionals in the Greater Accra Region of Ghana. The study employed a quantitative survey design, collecting data from 1,640 respondents across 82 healthcare institutions using structured questionnaires. Descriptive statistics, including frequencies, percentages, means, standard deviations, and coefficients of variation, were used to analyze the data. The findings show that eHealth adoption is generally low, with basic digital tools such as multimedia devices, internet connectivity, and imaging systems being the most frequently used, while advanced technologies like telemedicine, video conferencing, and tele-consulting systems are minimally adopted. Among the professional and individual characteristics examined, computer anxiety and years of professional experience were moderately associated with eHealth utilization. Major constraints to adoption include perceived corruption in procurement processes, limited managerial commitment to technology investment, and low awareness of available ICT solutions. These findings suggest the need for interventions focused on reducing psychological barriers, enhancing institutional governance, and improving awareness and training to support more effective and widespread eHealth use.